Shipping Policy

Effective Date: July 3, 2026

Welcome to Performant. We are committed to providing fast, reliable, and secure shipping for all our customers. Please read our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is successfully received.

• Orders are not processed or shipped on weekends or public holidays.

• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• United States: 5–10 business days

• Canada: 7–15 business days

• Europe: 7–15 business days

• Australia & New Zealand: 8–18 business days

• Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and the selected shipping method. Promotional free shipping offers may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active.

Delays

While we strive to deliver orders on time, delays may occur due to customs inspections, severe weather, carrier issues, or other circumstances beyond our control. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase. Performant is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery (or the expected delivery date if it does not arrive). We will work with the shipping carrier to help resolve the issue as quickly as possible.

International Orders

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: Performant
Email: trudezmuruavurdv3@hotmail.com